How to Choose a Business Phone System

Currently, several communication options are available to customers. Therefore, some enterprises think that they no longer need an office phone system. Nevertheless, the phone is a crucial channel for customer support and sales. Every company needs the right business phone system to progress. Moreover, installing a professional phone system is no longer a massive investment of your money, and you can choose the option that fits your budget.

When selecting the bestphone system for your business, you first need to understand the options available. This article will cover the three main alternatives: PBX, IP PBX, and Virtual VoiP systems. These options have subdivisions such as onsite vs. cloud-based VoIP solutions, but to keep it simple we will cover the following options.

1. PBX

These systems operate through traditional phone lines. The communication server will be held in your office. Although the system is not flexible, it is very stable.


Unlike the PBX system, this option uses your internet connection to handle your communications. The communication server can either be hosted onset or accessed remotely through a service provider. Your employees will use SIP-enabled hard phones to make calls. This system relies on a good internet connection.

3.Virtual VoiP

This solution works without any hardware. Communication happens through your internet browser or your provider’s app installed on your computer. This softphone eliminates the need for traditional or SIP-enabled phones. Your service provider hosts and maintains the server. You only need a stable internet connection to support your calls.

The following are things to consider when choosing the right business phone system.

1.Current Set-up

You may be starting a new venture from scratch or upgrading your existing setup. These considerations will determine your next step. For instance, if you do not have the infrastructure, it might be impossible to install a PBX system since digital has replaced analog. An IP PBX system is easy to install, but you need to purchase the right tools and know the licensing. If you are a beginner, you can opt for a virtual setup. However, if you have landlines in place, you may not want to do away with these resources and switch to the virtual option.

2.Call Volume

The amount of both inbound and outbound calls will determine the best choice for your business. If your call volume is heavy, you might want to have a stable analog connection. However, you can install a digital backup in case the analog connection fails. If you have a large enterprise, it may take longer to implement an analog system. In this case, an entirely virtual alternative is the best for you.

3. Budget

When making your decision, you have to consider both the upfront and ongoing costs. For a PBX system, you will have an upfront fee for licensing, hardware, and installation. An IP PBX can be less costly if you are not responsible for the equipment. Both systems have continued costs such as software updates, and maintenance. The virtual option does not require any upfront maintenance cost since it uses a per-user or per-month subscription. Remember to also consider the cost of your internet connection for IP PBX and virtual systems.

If you are still struggling to find the best system, consult a professional such as the business phone systems in Houston. A reliable service provider will also be happy to assist you.


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